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Frequently Asked Questions

How are your shoes sized?

LaDuca Shoes are sized based on UK Street Shoe Sizing.

LaDuca Shoes are sized based on UK Street Shoe Sizing.

We have two physical retail shops. Our flagship store is located in Midtown Manhattan in New York City and the London store in Drury Lane, UK.

Do I need an appointment to get fitted for stock shoes?

Nope, you are welcome to come into the store anytime during business hours for stock shoe fittings.

Can I return my product?

Customers will only be issued with a refund if they adhere to LaDuca London Ltd refund notification policy and LaDuca London Ltd Shoe fitting policy. There are some exemptions to our refund policy please refer to our Terms and Conditions.

How do I exchange?

You should find the instruction on the bottom of the receipt. All exchanges that are shipped will incur a delivery exchange fee to cover the cost of re-shipping.

Return address: Laduca Shoes, 37 Drury Lane, London, WC2B 5RR, UK

Please enclose a covering note including your new order request and a copy of your receipt.

My feet are two different sizes. What size should I get?

We always suggest fitting the shoe to accommodate the larger of the two feet.

What does the size on the inside of my shoe mean?

The numbers on the inside of the shoe pertain to the specific style of that shoe. It can help us to guide you into the proper fit of another style, but should not govern your specific shoe size.

Will they break in?

Our shoes are made of soft Italian leather which allows them to break in over time. They will break in and form to your foot in the width, however, never in the length.

How do Roxie Tap Shoes fit in comparison to the soft soles?

We suggest trying a half size down from your street shoe size in our hard sole shoes we use to tap.