Before wearing the shoes, try them on for size.
If floor is not carpeted, please cover flooring with clean cloth to protect shoe soles from becoming scratched or dirtied. Shoes with any visible wear, from fitting or otherwise, will not be eligible for exchange or refund.
Keep in mind that the width of your new shoes will conform to the shape of your foot, but the length will not change. A snug, yet comfortable fit is the correct fit. (Please note: Soft Italian leather will expand across the toe box as the shoe breaks in.)
If the shoes do not fit or there is a manufacturing flaw, please do NOT wear the shoes. Notify LaDuca Shoes immediately! If the shoes show signs of being worn on anything other than carpet or cloth, there will be no exchange or refund made. This is not negotiable!
The cost of return and exchanges/refunds are covered by the customer. Except where LaDuca London Ltd deem goods faulty.
Customers will only be issued with a refund if they adhere to LaDuca London Ltd refund notification policy and LaDuca London Ltd Shoe fitting policy. There are some exemptions to our refund policy please refer to our Terms and Conditions.
You can expect a refund in the same form of payment originally used for purchase within 30 business days. All returns postage charges are deemed payable by the customer unless it is deemed that the goods are faulty by LaDuca London Ltd, then a full refund is given.
Customers will only be offered an exchange if they adhere to LaDuca London Ltd exchange notification policy and LaDuca London Ltd Shoe fitting policy. There are some exemptions to our exchange policy please refer to our Terms and Conditions. The cost of returns and exchange postal and delivery charges are covered by the customer.