Customers will only be issued with a refund if they adhere to LaDuca London Ltd refund notification policy and LaDuca London Ltd Shoe fitting policy. There are some exemptions to our refund policy please refer to our Terms and Conditions.
You can expect a refund in the same form of payment originally used for purchase within 30 business days. All returns postage charges are deemed payable by the customer unless it is deemed that the goods are faulty by LaDuca London Ltd, then a full refund is given.
The LaDuca Return Policy does not apply to returned products that show signs of actual use, for example make-up/deodorant stains on a garment. Garments returned that appear in this condition will not be refunded/exchanged.
Customers will only be offered an exchange if they adhere to LaDuca London Ltd exchange notification policy and LaDuca London Ltd Shoe fitting policy. There are some exemptions to our exchange policy please refer to our Terms and Conditions. The cost of returns and exchange postal and delivery charges are covered by the customer.