LaDuca Shoes are sized based on UK Street Shoe Sizing.
We have two physical retail shops. Our flagship store is located in Midtown Manhattan in New York City and the London store in Drury Lane, UK.
Nope, you are welcome to come into the store anytime during business hours for stock shoe fittings.
Customers will only be issued with a refund if they adhere to LaDuca London Ltd refund notification policy and LaDuca London Ltd Shoe fitting policy. There are some exemptions to our refund policy please refer to our Terms and Conditions.
You should find the instruction on the bottom of the receipt. All exchanges that are shipped will incur a delivery exchange fee to cover the cost of re-shipping. During UK Covid lockdown restrictions, exchanges will be subject to delay if the London Shop has to close temporarily.
Please enclose a covering note including your new order request and a copy of your receipt.
You can contact us through our contact page! We will be happy to assist you.
We always suggest fitting the shoe to accommodate the larger of the two feet.
The numbers on the inside of the shoe pertain to the specific style of that shoe. It can help us to guide you into the proper fit of another style, but should not govern your specific shoe size.
Our shoes are made of soft Italian leather which allows them to break in over time. They will break in and form to your foot in the width, however, never in the length.
We suggest trying a half size down from your street shoe size in our hard sole shoes we use to tap.
The boots should fit similar to all other styles. We suggest that you go by your UK street shoe size. Similar to all other styles of shoes they will break in and form to your foot in the width, but never in the length.
We do not suggest painting the shoes as it would degrade the high quality leather. We do offer the option to do any of our shoes in a custom leather for an upgraded price of £100.00 on top of the cost of the shoe.
LaDuca Shoes offers Custom Shoes for Shows and Special Occasions. It usually takes about 6-8 weeks to be made. All Custom Orders are Final Sale. Please contact our store to schedule an appointment for all Custom Shoes.
There is no up-charge or fee to personalize available stock styles in a Palette Skin Tone Shade. Non-skin tone custom colours, fabrics, or leathers will incur a customization fee depending on the amount of work.
Our goal is to have personalized shoes delivered within 4-6 weeks of the order being placed. Depending on many factors, the delivery window may change, but we will always update you and fully accommodate deadlines.
The delivery time is slightly longer because each shoe is uniquely handcrafted to incorporate your selected style, heel height (if applicable), and shade selection. The time frame when a shoe or boot is made in conjunction with the number of orders the factory has at that given time can also affect delivery time.
Call or email us to arrange an in-store appointment to view and match skin tone shades from our expanded swatch collection. There is no fee to personalize a shoe or boot in a shade from this collection. If no LaDuca option exists, customers can provide their own leather (at customer’s cost) to their own satisfaction, and LaDuca Shoes will make their shoe at the stock price of the selected style. Personal cost for this option is the cost of the shoe/boot, plus their investment in the leather provided by the customer. Shoes and boots personalized from the expanded skin tone swatch collection or built from customer provided leather are final sale and are not exchangeable.